Qualifications:

• Bachelor’s Degree in Information Technology (I.T) or related field.
• Experience in RMA (Return Merchandise Authorization) is a must.
• Strong communication skills, both written and verbal.
• Proficient in email correspondence.
• Detail-oriented, organized, and able to multitask.
• Basic knowledge of technical troubleshooting.

Duties and Responsibilities:

• Manage the RMA process, ensuring the proper return and replacement of merchandise.
• Communicate with customers regarding their return requests and provide timely updates.
• Maintain accurate RMA records and generate reports.
• Assist with basic technical troubleshooting and coordinate with the technical team.
• Work closely with the warehouse and logistics teams for product returns.
• Provide excellent customer service and address issues professionally.