• Provide front-line technical support via phone, email, and chat to assist customers with product issues.
• Diagnose and resolve technical hardware and software issues in a timely manner.
• Document and track customer interactions and issues in the support ticketing system.
• Collaborate with other departments to enhance product offerings and improve customer satisfaction.
• Stay updated on product changes and technical advancements to provide accurate support.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field, or equivalent experience.
• Experience Level: 0–2 years of technical support or related experience.
• Skills and Competencies: Strong communication skills and ability to explain technical concepts to non-technical users.
• Qualities and Traits: Excellent problem-solving skills and a customer-oriented mindset.
• Working Conditions: Ability to work in a fast-paced environment with flexible working hours.