RCReign International Manpower Agency Technical Support Representative

RCReign International Manpower Agency

HK$4.8-8.2K[月薪]

现场办公 - 巴石1-3 年經驗專科全職

Provide customer support and technical issues resolution via phones, email and other electronic medium
Provide web-based training
Provide feedback on improvement opportunities based on current product behavior in the filed
Diagnose and configure customer service in all situations
Communicate technical terms in a non-technical format that our customers can understand for the trouble shooting purposes
Provide support and assistance in other service activities
Follow workplace operating and environmental, health and safety procedures and guidelines

Certificate from college or technical school; 2-3 years technical experience and/or training; or equivalent combination of education and experience
At least 2 years outstanding customer service experience
Familiar with the proper phone etiquette
Knowledge of customer service principles and practices
Effective Listening Skills
Basic understanding of MS Access & Windows 2008-2012 server configuration
Strong background / experience with SQL environment (MySQL & SQL Server), IIS Web Services
Experience in resolving issues with integrated software/hardware solutions at the enterprise level
Willing to be on call during weekends and scheduled holidays as part of rotating on-call support schedule
Fluent in English

優秀的溝通技巧客戶關係管理listening skills