Technical Support Representative

Crescendo Staffing and Business Consulting Inc.

HK$3.5-4.2K[月薪]
现场办公 - 奎松市1-3 年經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    佣金, 績效獎金, 獎勵機制

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康保險, 健康維護組織

  • 職業發展

    工作培訓

  • 休假和請假

    病假, 休假

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簡介

  • Respond to inbound technical support inquiries via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, network, or device-related issues.
  • Provide clear instructions and guidance to help customers resolve technical problems.
  • Escalate complex issues to higher-level support or engineering teams when necessary.
  • Document all customer interactions, issues, and resolutions accurately in the system.
  • Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
  • Stay up to date on product updates, features, and common technical issues.
  • Meet performance metrics such as resolution time, customer satisfaction, and call handling.


職位要求

  • Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts 
  • With Minimum 6 mos BPO Tech Experience in Voice Account
  • HS/SHS grads
  • Must have a Laptop or Desktop for Virtual process
Techincal SupportTech AccountBasic Troubleshooting
Preview

de Guzman Mark Christian

HR OfficerCrescendo Staffing and Business Consulting Inc.

今天回覆 0 次

工作地址

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

發布於 27 June 2025

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Crescendo Staffing and Business Consulting Inc.

未融資

101-500 人

招聘公司

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