• Provide technical support to customers via phone, email, or chat
• Troubleshoot technical issues and provide effective solutions
• Document and escalate issues as needed to ensure timely resolution
• Assist in the onboarding process for new technical support team members
• Maintain strong customer relationships through effective communication

Requirements

• Educational Qualifications: High school diploma or equivalent
• Experience Level: 0–2 years of technical support experience
• Skills and Competencies: Strong proficiency in the English language
• Skills and Competencies: Excellent written communication skills
• Qualities and Traits: Ability to work in a fast-paced environment
• Qualities and Traits: Strong problem-solving abilities