• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues.
• Manage user accounts and access rights, ensuring data security.
• Document issues and solutions in a clear, concise manner.
• Assist in maintaining IT inventory and asset management.

Qualification:

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience Level: Less than 1 year of experience in IT support or related roles.
• Skills and Competencies: Proficient in Python and Java, software and hardware troubleshooting skills, and excellent communication abilities.
• Responsibilities and Duties: Provide technical support, troubleshoot hardware and software issues, and assist in system maintenance.
• Working Conditions: Office environment with occasional remote support duties and flexible hours.
• Qualities and Traits: Strong problem-solving skills, attention to detail, and a customer-oriented mindset.