Technical Support Representative

Risewave Consulting Inc.

HK$2.7-3.3K[月薪]
混合办公 - 奎松市應屆畢業生/學生本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

  • 健康保險

    健康保險, 健康維護組織

  • 休假和請假

    病假, 休假

  • 工作生活兩不誤

    居家辦公

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JOB OBJECTIVE


This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to: diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to customer specifications for a 24/7 department operations. This position is also required to answer inbound calls, service requests, confirm work orders, perform graph analysis and troubleshooting of refrigeration and HVAC alarms of Basic and Resolution Food Retail customers.


Responsibilities And Outputs

Alarm Management & Smart Dispatch

  • Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers.
  • Deliver alarm information with accurate documentation by calling or sending email to external customers.
  • Provide sound decision based on alarm history and graph analysis.
  • Update and confirm completed work orders pursuant to customer procedures.
  • Answer inbound and transferred calls and address them as necessary


JOB SPECIFICATIONS

EDUCATIONAL BACKGROUND

  • Graduate of any 4-year degree

Work Experience or Training

  • Fresh graduates are acceptable
  • Preferred with experience gained from interactive customer service and related functions.
  • Background in offshore service operations is an advantage
  • Good English communication skills is a MUST


Work location: West Avenue, Barangay Bungad, Diliman Quezon City

Work setup: Hybrid (3x RTO/week)

Work Schedule: Midshift/Nightshift



How to apply? Send a message with your updated Resume.

客戶關係管理英語語言優秀的溝通技巧
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Nunez Gianne

RecruiterRisewave Consulting Inc.

活躍於三天內

工作地址

SM Cyber West Avenue. SM Cyber West Avenue, Project 7, Quezon City, Metro Manila, Philippines

發布於 19 November 2025

Risewave Consulting Inc.

101-500 人

人力資源

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Staffing and Recruitment

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