Technical Support Representative
Professional Recruiters Hub, Inc.
職位描述
福利待遇
法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
意外死亡和傷殘保險, 牙科保險, 人壽保險, 退休人員健康與醫療, 健康維護組織
額外福利
公司設備, 開放式工作區, 退休計畫
休假和請假
產假和陪產假, 病假, 休假
- Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
- Communicate with customers and technicians via Five9 SoftPhone
- Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
- Follow up with manufacturers, service providers, and internal teams on open tickets
- Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
- Collaborate with team members through daily stand-up meetings and other communication tools
- Consistently meet work and performance review expectations, ensuring high quality and productivity standards
- Collaborate efficiently with other internal and external teams to resolve open tickets
- Perform additional tasks as assigned
- Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications
- Basic understanding of electrical concepts, including voltage, current, and power
- Experience managing wireless carriers, troubleshooting and provisioning/deactivation
- Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
- Excellent verbal and written communication in English
- Flexible for shifting and hybrid schedules
Albarillo Kim
HR OfficerProfessional Recruiters Hub, Inc.
今天回覆 0 次
工作地址
Uptown Place Tower 3, Uptown Place Tower 3. Corner, 11th Ave, Taguig City, Metro Manila, Philippines
發布於 26 June 2025
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