Technical Support Representative
Professional Recruiters Hub, Inc.
職位描述
福利待遇
法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
意外死亡和傷殘保險, 牙科保險, 人壽保險, 退休人員健康與醫療, 健康維護組織
額外福利
公司設備, 開放式工作區, 退休計畫
休假和請假
產假和陪產假, 病假, 休假
簡介
- Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
- Communicate with customers and technicians via Five9 SoftPhone
- Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
- Follow up with manufacturers, service providers, and internal teams on open tickets
- Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
- Collaborate with team members through daily stand-up meetings and other communication tools
- Consistently meet work and performance review expectations, ensuring high quality and productivity standards
- Collaborate efficiently with other internal and external teams to resolve open tickets
- Perform additional tasks as assigned
- Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications
- Basic understanding of electrical concepts, including voltage, current, and power
- Experience managing wireless carriers, troubleshooting and provisioning/deactivation
- Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
- Excellent verbal and written communication in English
- Flexible for shifting and hybrid schedules
Albarillo Kim
HR OfficerProfessional Recruiters Hub, Inc.
工作地址
Uptown Place Tower 3, Uptown Place Tower 3. Corner, 11th Ave, Taguig City, Metro Manila, Philippines
發布於 26 June 2025
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