Technical Support Representative

Professional Recruiters Hub, Inc.

HK$2.6-4K[月薪]
现场办公 - 達義1-3 年經驗本科全職
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職位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    意外死亡和傷殘保險, 牙科保險, 人壽保險, 退休人員健康與醫療, 健康維護組織

  • 額外福利

    公司設備, 開放式工作區, 退休計畫

  • 休假和請假

    產假和陪產假, 病假, 休假

顯示更多
  • Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
  • Communicate with customers and technicians via Five9 SoftPhone
  • Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
  • Follow up with manufacturers, service providers, and internal teams on open tickets
  • Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
  • Collaborate with team members through daily stand-up meetings and other communication tools
  • Consistently meet work and performance review expectations, ensuring high quality and productivity standards
  • Collaborate efficiently with other internal and external teams to resolve open tickets
  • Perform additional tasks as assigned
  • Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications
  • Basic understanding of electrical concepts, including voltage, current, and power
  • Experience managing wireless carriers, troubleshooting and provisioning/deactivation
  • Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
  • Excellent verbal and written communication in English
  • Flexible for shifting and hybrid schedules
網絡Electrical concepts技術支持溝通技巧解決問題的能力
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Albarillo Kim

HR OfficerProfessional Recruiters Hub, Inc.

今天回覆 0 次

工作地址

Uptown Place Tower 3, Uptown Place Tower 3. Corner, 11th Ave, Taguig City, Metro Manila, Philippines

發布於 26 June 2025

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