Responsibilities: 

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. 

You are also expected to: 

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge. 
• Fill out accurate reports. 
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations. 
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. 
• Facilitate all aspects of floor-training and BQM Training for the program. 
• Responsible for self-skilling & certification during periods of un-activity (classroom). 
• Supervise and coach learners in nesting & BQM type environments. 
• Facilitate multi-hour product, behavioral or tool change type learning experiences. 
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions. 
• Coach and give feedback to trainees to help them fulfill performance metrics. 
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution. 

Minimum Hiring Requirements:  

• Earned a bachelor’s degree in any field (Major in Education or Communication preferred). 
• Collections background is required 
• At least 2-3 years of work experience as a Trainer. 
• Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook). 
• Strong English verbal and written communication skills. 
• Strategic in developing solutions and process improvements. 
• Willingness and ability to work in a shifting or graveyard schedule.