• Develop and deliver training programs for new and existing call center representatives.
• Assess training needs and identify skill gaps among team members.
• Monitor and evaluate trainees’ performance and provide constructive feedback.
• Create training materials and resources to facilitate learning.
• Conduct role-playing exercises to simulate real-life scenarios and improve service skills.

Requirements

• Job Title: Trainer
• Job Function: Call Center Representative
• Responsibilities and Duties: Proven experience in conducting training sessions and improving employee performance.
• Working Conditions: Ability to work in a fast-paced call center environment.
• Qualities and Traits: Strong communication and interpersonal skills, with the ability to motivate and inspire others.
• Qualities and Traits: Patient and adaptable, with a passion for teaching and developing others.