E-Solutions IT Services Trainer (Product Specific / Process Trainer)

Trainer (Product Specific / Process Trainer)

E-Solutions IT Services

HK$6.2-6.9K[月薪]

现场办公 - 蒙廷盧帕1-3 年經驗本科全職

福利待遇

法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

簡介

Conduct Training Sessions: Plan, design, and deliver effective training programs to enhance employees’ skills, knowledge, and performance in the BPO industry. Tailor content to meet the specific needs of the organization and different learning styles.
Collaborate with Stakeholders: Work closely with team leads, managers, and other departments to identify training needs and design programs that align with business objectives.
Training Materials Development: Create and update engaging training materials, including presentations, manuals, and e-learning modules, ensuring they are accurate and aligned with industry standards and best practices.
Learning Management System (LMS) Management: Utilize and manage LMS or similar platforms to track training progress, report on completion rates, and ensure all training records are up-to-date and accurate.
Evaluate Training Effectiveness: Assess the effectiveness of training programs through evaluations, feedback, and performance assessments, adjusting content as needed to improve outcomes.
Continuous Improvement: Stay current with industry trends, training methodologies, and technological advancements to ensure training programs are innovative and relevant.
Mentoring and Support: Provide ongoing coaching and support to employees, ensuring they have the necessary resources to succeed in their roles and contribute effectively to the team.
Report Generation and Documentation: Generate regular reports on training progress, attendance, and feedback for management review, ensuring that training goals and performance benchmarks are being met.
Time Management & Prioritization: Manage multiple training projects simultaneously, ensuring deadlines are met and that training sessions are executed on time and within scope.
Knowledge Transfer: Present complex information and procedures clearly and concisely to a variety of audiences, ensuring that all participants are able to grasp key concepts and apply them in their daily tasks.
Problem Resolution: Address both big and small training-related issues, proactively identifying potential challenges and developing solutions to ensure smooth training delivery and learning experiences.
Team Collaboration: Contribute to a positive team environment by working closely with other trainers, leadership, and employees to foster a culture of learning and continuous improvement.

職位要求

Minimum of 2 years of experience in training in the BPO industry
Self-directed with initiative in addressing both big and small problems
Excellent team player with experience working collaboratively with multiple stakeholders
Clear and effective written, verbal, and visual communication skills
Superior organizational, time management, and prioritization skills
Experience in education, learning & development, training, or instructional design is desired
Experience with learning management systems (LMS) or similar systems is an advantage
Extensive knowledge of instructional design theory and learning principles
Proven ability to manage the full training cycle
Ability to present complex information to a variety of audiences
Proficiency in MS Office and database software