Travel Counselor

Constellation Travels Inc.

HK$2.1-3.4K[月薪]
混合办公 - 馬卡蒂1-3 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 其他

    辦公室聚會

  • 額外福利

    公司設備, 退休計畫

  • 職業發展

    員工援助計畫, 工作培訓, 職業發展

  • 休假和請假

    生日假, 病假, 單親假, 休假

  • 工作生活兩不誤

    居家辦公

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簡介

  • Ensures that flight travel requests are fulfilled in accordance with the customer requirements stipulated in the Service Level Agreement (i.e. Lowest possible fare, Response time, No. of Options, Booking details)
  • Follows the company, work procedures, guidelines, and standards in customer service, building Passenger Name Records (PNR) and profiles, ticketing, attendance, accuracy of work, etc. to eliminate errors and avoid ADMs.
  • Participates fully as a team member to assist as needed in completing client request/requirements (i.e. extending help when there are on leave TCs)
  • Acts as account manager to the assigned client. Ensures that all requests are closed and handled accordingly – bookings should be any of the following: flown, rebooked, or cancelled to proper communication and monitoring. Regularly monitors queue to ensure that any flights cancellations and disruptions are properly addressed.
  • Ensures completeness of documents necessary for billing to assure that all transactions are billed to client.
  • Communicates with Third parties (i.e. airlines, GDS provider) as needed.
  • Ensures that all monitoring forms and needed documentation are complete, accurate and timely.
  • Stays abreast of all airlines rules and regulations, tariff and other industry requirements and accurately applies this information when creating bookings.
  • Attends staff and training meetings for on-going updates in the travel industry and office procedures. Shall raise suggestions and concerns to improve the process.\
  • Keeps immediate superior promptly and fully informed of all problems and unusual matters of significance and takes prompt corrective action when necessary or suggests alternative courses of action (i.e. no internet connection, GDS problem).
  • Maintains favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness

職位要求

  • Tourism graduate or any related course.
  • Has a high level of social and emotional intelligence.
  • Willing to be assigned to rotation shifts, weekend, and holiday duty
出行運營助理軍刀全球數據系統售票處機票旅行定制國際機票Galileo
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Estadilla Karissa

HR SpecialistConstellation Travels Inc.

活躍於三天內

工作地址

2/F, CSJ, 105 Aguirre, Legazpi Village, Makati, 1223 Kalakhang Maynila, Philippines

發布於 04 June 2025

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Constellation Travels Inc.

未融資

51-100 人

旅行社

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