Notified Webcast Manager

Webcast Manager

Notified

Negotiable

远程办公3 - 5 年經驗本科全職

遠程工作詳情

工作開放國家：菲律賓

語言要求：英語

這項遠距工作向特定國家的候選人開放。請確認您是否要繼續，儘管可能有位置限制

職位描述

簡介

Job Description

This role will be based out of Notified Office located on the 14th Floor, AIA Tower (formely Philam Life Tower), 8767 Paseo de Roxas, Bel-Air, Makati City. Our expectation at this time, is that you would work from our office on Tuesdays, Wednesdays, Thursdays with flexibility to work from home on Mondays and Fridays.

The Webcast Manager will manage a dedicated portfolio of corporate clients, and will be responsible for the scheduling, coordinating and delivering of corporate events via teleconference or the web. He/she will establish best practice with clients for the optimal customer experience and will have client retention as a key measure of success.

Moreover, the Webcast Manager will work closely with internal teams, e.g. Account Management, Sales teams, as well as vendors, in the fulfillment

Of These Responsibilities

Liaise directly via phone and e-mail with corporate clients in account portfolio
Gathers event information from clients and schedule webcasts in the system following best practices
Performs webcast configuration, testing and delivery, conducts product/service demonstrations to new/existing clients, as needed.
Organizes, prepares and uploads event content (text, images, audio, video, etc.)
Delivers as scheduled audio/video webcasts, as described in processes, ensuring that such events go smoothly
Ensures the quality of the event is up to the client and Notified’ s standards and provides frontline support across multiple events, ensuring issues are resolved in a timely matter and to the clients' satisfaction.
Escalates client issues to management for appropriate resolution
Gathers and summarize event data for reports
Assists in managing various support channels for seamless service delivery

Candidate Requirements

Bachelor’s Degree/Certificate in Information Technology Multimedia/Communication Arts, or a similar discipline
At least one (1) full year of experience in a similar role, or any client relationship management role
Strong English language verbal and written communication skills
Highly detail-oriented, well-organized, and able to effectively manage workload under pressure
Technology savvy, good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.)
No supervisory responsibilities - works within standardized procedures and practices to achieve objectives and meet deadlines as described by direct manager/supervisor.
Communicates regularly with immediate team and manager/supervisor to become familiar with business issues and goals and to build relationships.
Understands the importance of building and maintaining Notified’s ongoing relationships
Prepares preliminary drafts of communication materials; proofs, reviews, and performs quality checks for correct grammar, spelling, and appropriate layout prior to delivering work products
Continuously learns and monitors evolving market and technology trends
Able to solve problems and command decisions
Able to work independently and collaborate with colleagues
Self-motivated with a strong ability to thrive in a fast-paced, evolving environment
Maintains a proactive, solutions-focused mindset and dedication to high-quality work
Adapts seamlessly to new workflows and processes, ensuring continuous growth and efficiency
Able to effectively multitask, delivering on individual responsibilities while also supporting collective team objectives
Willing to work within any US time zone

About Notified

Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers.

We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events!

Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Culture And Benefits

At Notified, we aim to help our employees, and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.

Example Offerings

International work environment – we have offices in 17 countries
Opportunities for innovation and creativity
Hybrid work schedule (office/home)
Comprehensive health insurance with localized options
Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps
Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night

Best In Class!

“Best Press Release Distribution Company,” MarTech Breakthrough Awards
“PR Innovation of the Year,” Gold Stevie® Winner, 2023 American Business Awards
“Marketing/Public Relations Solution,” Gold Stevie® Winner, 2023 American Business Awards