Workforce Management/Real Time Analyst

Bravissimo Resourcing Inc.

HK$22-22.6K[月薪]
混合办公 - 宿務>10 年經驗本科全職
分享

職位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假

  • 休假和請假

    病假, 休假

Job Requirements

  • Bachelor’s degree in business administration, Operations Management, or related field, preferred but not required
  • 10+ years of experience in Workforce Management, with at least 5 years in a senior management role
  • Proven track record of managing large-scale WFM operations for major clients
  • Advanced proficiency in WFM software, analytics tools, and financial management systems
  • Strong understanding of contact center operations, client relations, and vendor management
  • Excellent leadership, communication, and problem-solving skills
  • Experience in managing budgets and driving financial performance in WFM operations


Responsibilities

  • Strategic Workforce Planning: Work with the WF Director to develop and Implement Strategic action plans for WFM operations 
  • Financial Management and Performance: Manage the accounts Project Cash and Data accuracy and timeliness
  • Client and Stakeholders Management: Anticipate and respond to client needs by identifying trends and preparing analyses to mitigate potential WFM performance gaps 
  • Performance Analysis and Improvement: Manage discussions with GCOO and CFWM on Productivity Root causes and Performance Impacts 
  • Team Leadership and Development: Direct the workload and oversee the performance and coaching of Workforce Managers 
  • Technical Operations Management: Oversee the quality checks and audits of reports prepared by internal and external Audit teams 
  • Other Duties and Responsibilities: Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for effective implementation, maintenance and continual improvement of the Quality Management System.


WFM SoftwareAnalytics tools財務管理
Preview

Manigbas Christian Victor

HR Officer Bravissimo Resourcing Inc.

今天活躍

工作地址

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines

發布於 03 December 2025

舉報

Bossjob安全提醒

若該職位需要您出國工作,請提高警惕,並小心詐騙。

如果您在求職過程中遇到雇主有以下行為, 請立即檢舉

  • 扣留您的身分證件,
  • 要求您提供擔保或收取財產,
  • 迫使您投資或籌集資金,
  • 收取非法利益,
  • 或其他違法情形。
Tips
×

Some of our features may not work properly on your device.

If you are using a mobile device, please use a desktop browser to access our website.

Or use our app: Download App