Sutherland Philippines Day SHift Account!!! | Customer Service - Consumer Electronics & Smart Devices

Sutherland Philippines

Urgent

HK$2.1-3.5K[Monthly]

On-site - Mandaluyong<1 Yr ExpHigh/Senior High SchoolFull-time

Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Health Care On-Site, Life Insurance, HMO
Perks Benefits
Gym Membership, Sleeping Quarters
Professional Development
Employee Assistance Program, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave

Responding to inbound customer calls in a polite, friendly and professional manner
Providing accurate information and solutions to customers' inquiries and concerns
Identifying and escalating complex issues that require further assistance
Maintaining a positive attitude and delivering a high level of customer service at all times
Adhering to all company policies, procedures and quality standards
Accurately documenting all customer interactions and resolutions

Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
Strong problem-solving and critical thinking skills to effectively handle customer queries
Proficiency in English, both verbal and written
Familiarity with customer service call centre operations or experience in a similar role
Ability to work in a fast-paced environment and remain calm under pressure
Willing to work in a day shift schedule

English LanguageCustomer ServiceProblem SolvingInterpersonal Skills