We are seeking a motivated and experienced Key Account Support Manager to provide exceptional service to our institutional and prime clients in the rapidly evolving cryptocurrency sector. This role requires an individual who thrives under pressure, adapts quickly, and consistently exceeds client expectations. Fluency in both Chinese and English is essential, alongside a deep understanding of cryptocurrencies, blockchain technology, and trading.

• Serve as the primary liaison for high-value institutional and prime clients, ensuring a seamless trading experience.
• Offer expert guidance on trading activities, platform features, and technical troubleshooting.
• Anticipate client needs, proactively addressing potential issues before they arise.
• Collaborate closely with internal teams to resolve client concerns efficiently and implement improvements based on feedback.
• Conduct regular check-ins to assess client satisfaction and nurture long-term relationships.
• Analyze market data and provide clients with actionable insights.