We are looking for a Customer Service Representative to join our team and provide exceptional support to our customers. The ideal candidate is a proactive problem-solver with excellent communication skills and a customer-first mindset. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across multiple channels.

• Respond to customer inquiries via phone, email, live chat, and social media.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently, ensuring a high level of satisfaction.
• Process orders, returns, and exchanges as needed.
• Maintain a thorough understanding of company products and services.
• Update customer records and interactions in the CRM system.
• Collaborate with other departments to resolve customer issues effectively.
• Follow up with customers to ensure their concerns have been addressed.
• Identify and escalate complex issues to higher management when necessary.
• Gather customer feedback and provide insights for service improvement.
• Meet or exceed customer service performance metrics (e.g., response time, resolution rate, customer satisfaction scores).

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service or a related role.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and a positive attitude.
• Ability to handle high-pressure situations and de-escalate conflicts.
• Proficiency in CRM software, email, and live chat tools.
• Strong multitasking and time-management skills.
• Adaptability to work in a fast-paced environment.
• Empathy and active listening skills.
• Ability to work independently and as part of a team.