Global Strategic Account Supervisor

Global Strategic

HK$5.5-11K[Mensual]

En el sitio - BacolodExp de 3-5 YrsBaceleroTiempo completo

Beneficios Mandados del Gobierno
Pago del mes 13
Seguro de salud y bienestar
HMO
Beneficios Beneficios
Equipo de la empresa, Espacio de aparcamiento, Milla de dormir
Desarrollo profesional
Entrenamiento de Job, Desarrollo profesional
Tiempo de apagado y abandono
Salida de Bereavement, Abandonar maternidad y paternidad, Permiso parental, Salir por enfermedad

Review and analyze program performance metrics to identify needs and opportunities for improvement.
Provide written performance appraisals, setting clear objectives and expectations for team members.
Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
Maximize the potential of team members through coaching, mentorship, and effective
performance management techniques.
Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus.

Idioma InglésServicio al clienteGestión de cuentasOperaciones