Gathering Dream Group Sdn Bhd Customer Service Representative

Customer Service Representative

Gathering Dream Group Sdn Bhd

RM3.4-4K[Mensual]

Remoto<1 Yr ExpAlta/Senior High SchoolTiempo completo

Detalles remotos

Abrir país：Malasia

Requisitos de idioma：Inglés | Chino

Este trabajo remoto está abierto a candidatos en países específicos. Por favor, confirme si desea continuar a pesar de las posibles restricciones de ubicación

Descripción del trabajo

Beneficios

Reconocimiento y Recompensas de Empleados
No Politics at Work, Bono de rendimiento
Tiempo de apagado y abandono
Vacaciones pagadas, Paid Illness Leave

Descripción

Responsible for handling customer inquiries and resolving after-sales issues for the company.
Actively promote customer satisfaction and coordinate with colleagues from other departments to handle order issues.
Optimize service processes, summarize encountered problems during service, and promptly provide feedback to superiors to propose optimization solutions.
Provide accurate, valid, and complete information by using the right tools and resources.
Meet personal and team targets for customer satisfaction, service quality, and productivity.
Accept other work arrangements from superiors.

Requisito

Strong communication skills, proficient in Mandarin Chinese and English.
Have some customer service experience, willing to work night shifts (night shifts are work-from-home with night shift allowances).
Strong sense of responsibility, ability to work under pressure, meticulous, and possess a good learning spirit.
This position requires a shift rotation.
This position requires to know Chinese & English.

Idioma InglésServicio al clienteResolución de problemasHablando MandarínCentro de llamadasSoporte de Back Office