One Point Contact Inc. Customer Service Representative

Customer Service Representative

One Point Contact Inc.

HK$2.1-2.8K[Mensual]

En el sitio - Pasig<1 Yr ExpBaceleroTiempo completo

Descripción del trabajo

Beneficios

Permisos
Permiso de Telecommunication
Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
HMO

Descripción

Respond to customer inquiries via phone, email, and chat.
Provide product information and resolve issues promptly.
Maintain customer satisfaction through effective communication.
Document interactions and feedback in the CRM system.
Collaborate with team members to improve service processes.
Handle returns and exchanges in accordance with company policy.

Requisito

Educational Qualifications: Bachelor’s degree required.
Experience Level: Less than 1 year of experience in customer service preferred.
Skills and Competencies: Proficient in English, strong customer service, scheduling, problem-solving, and people skills; technical aptitude and financial literacy are advantageous.
Working Conditions: Office environment; may involve occasional remote communication.
Qualities and Traits: Strong work ethic, adaptability, and excellent interpersonal skills are essential for success.

Idioma InglésServicio al clienteProgramaciónResolución de problemasHabilidades de PersonasSoporte de Back OfficeHabilidades técnicasLiterado financieroÉtica de trabajo fuerteGestión de cuentas