Strategic Networks, Inc. IT Technical Support

IT Technical Support

Strategic Networks, Inc.

HK$2.1-2.8K[Mensual]

En el sitio - Makati<1 Yr ExpBaceleroTiempo completo

Descripción del trabajo

Beneficios

Reconocimiento y Recompensas de Empleados
Evaluación Anual
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro de muerte accidental y destrucción, HMO
Otros
Fiestas de oficina
Beneficios Beneficios
Viaje anual de la empresa
Tiempo de apagado y abandono
Salida de Bereavement, Abandonar maternidad y paternidad, Salir por enfermedad, Permiso especial para las mujeres, Salida por vacío

Descripción

Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
Overall responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing.
Checking of end-user log
Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user.
Walkthrough staff or clients through series of actions to resolve issues.
Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
Proactively update end users with regards to their request.
Ability to perform root cause analysis and technical reports for issues involving desktop environment.
Asset Management.
Analyze and respond to issues and develop resolutions in a timely manner.
Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
Take full responsibility and the required action for the assigned tasks.
Meet and adhere to attendance requirements based on Service Level Agreement
Meet and exceeds KPI targets set by the client.
Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.
Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

Requisito

Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience Level: Less than 1 year of experience in IT support or related roles.
Skills and Competencies: Proficient in troubleshooting hardware/software issues, excellent communication skills, customer service-oriented.
Working Conditions: Office environment, possible remote support, occasional overtime required.
Qualities and Traits: Detail-oriented, patient, and adaptable with a strong willingness to learn.

Infraestructura de ITServidor de WindowsGestión de activos ITIPSoporte Técnico