The Operations Officer is responsible for managing the daily operations of pharmaceutical production, warehousing, logistics, and retail coordination. This role ensures compliance with Philippine FDA regulations, enhances operational efficiency, and supports cross-functional alignment to achieve business goals. Crucial experience in community pharmacy stores and franchise pharmacy companies is required to understand retail operations, regulatory compliance, and customer-facing processes.

1. Daily Operations Management

● Supervise and coordinate daily activities in pharmaceutical production, packaging, warehousing, and logistics.

● Ensure compliance with Philippine FDA regulations (GMP, cGMP), including RA 3720 and RA 9711.

● Apply operational knowledge from retail pharmacy settings to streamline end-to-end supply and distribution.

2. Regulatory and Quality Compliance

● Collaborate with QA and QC teams to maintain compliance with DOH and FDA standards.

● Support regulatory audits and inspections, particularly those relevant to retail pharmacy operations.

3. Process Improvement

● Identify inefficiencies across retail and manufacturing workflows and implement improvements.

● Apply Lean, Kaizen, or other continuous improvement tools to enhance safety, efficiency, and cost-effectiveness.

4. Inventory and Supply Chain Coordination

● Monitor and manage inventory levels across warehouses and retail outlets (community and franchise pharmacies).

● Coordinate with suppliers, logistics partners, and internal teams to ensure timely procurement and replenishment.

5. Documentation and Reporting

● Maintain and update SOPs, batch manufacturing records, and inventory documentation as required by FDA PH.

● Prepare and present operational performance reports, including KPI and incident summaries.

6. Cross-Functional Coordination

● Liaise with R&D, Regulatory Affairs, Production Planning, Sales, and Marketing departments.

● Train and guide staff across production and retail locations on SOPs, regulatory updates, and safety protocols.

Educational Background

● Bachelor’s degree in Pharmacy, Chemistry, Biology, Engineering, or other Life Sciences.

● Licensed Pharmacist is often preferred (especially in roles involving regulatory or quality compliance).

● Advantageous: MBA or certification in Operations or Supply Chain Management.

Work Experience

● 2–4 years of experience in pharmaceutical manufacturing, distribution, or retail pharmacy operations.

● Crucial: Hands-on experience in community pharmacy stores and franchise pharmacy companies.

● Strong advantage: Knowledge of Philippine FDA and ASEAN regulatory frameworks.Skills and Competencies

● Familiarity with FDA PH documentation and compliance (LTO, CPR, GMP).

● Strong leadership, analytical, and organizational skills.

● Proficiency in Microsoft Office and ERP systems (e.g., SAP, NetSuite).

● Excellent communication and problem-solving abilities.

● Ability to manage operations in a regulated, fast-paced environment with both retail and manufacturing elements.

Preferred Certifications

● Certified Lean Six Sigma (Green Belt or higher)

● cGMP Training Certificate (local or international)

● Basic Occupational Safety and Health (BOSH) Training Supply Chain Management Certification (APICS or equivalent)