MetHealth PHRN - Healthcare Voice Account

PHRN - Healthcare Voice Account

MetHealth

Urgente

HK$4.2-4.9K[Mensual]

En el sitio - Ciudad de Quezon1-3 años de experienciaBaceleroTiempo completo

Descripción del trabajo

Beneficios

Reconocimiento y Recompensas de Empleados
Bono de rendimiento, Regalos de Navidad
Seguro de salud y bienestar
HMO

Descripción

Professional Call Handling: Promptly answer and manage inbound/outbound calls with courtesy and professionalism, addressing patient concerns and inquiries effectively.
Appointment Management: Accurately schedule, confirm, and modify patient appointments while communicating relevant pre-visit requirements such as insurance documents or medical history.
Insurance Coordination: Verify insurance information and collaborate with billing partners and departments to resolve related inquiries.
Customer-Centric Service: Provide empathetic and knowledgeable support, ensuring first-call resolution and a positive patient experience.
Cross-functional Collaboration: Coordinate with internal departments (Operations, Logistics, Sales) and external providers to ensure efficient service delivery and patient satisfaction.

Requisito

Active Philippine-Registered Nurse (PHRN) license
Minimum 1 year of hospital or direct patient care experience (Company/Clinic Nurse with COE accepted)
Excellent verbal communication skills
Ability to handle confidential information with integrity
Strong judgment and problem-solving skills in a high-volume, patient-focused environment

Servicio al clienteHabilidades de comunicaciónScheduling SkillsAppointment SkillsMedical KnowledegeDirect Patient CareResolución de problemasTechnical Proficiency