A and S Workers Inc. Technical Staff

Technical Staff

A and S Workers Inc.

HK$2.1-2.8K[Mensual]

En el sitio - Manila1-3 años de experienciaBaceleroTiempo completo

Descripción del trabajo

Beneficios

Permisos
Reembolso médico
Reconocimiento y Recompensas de Empleados
Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Tiempo de apagado y abandono
Dejar sin pagar, Salida por vacío

Descripción

Provide technical assistance, manage customer relations, execute pre-sale and after-sale support, and conduct demand analysis.
Provide expert technical support to customers via phone, email, and chat.
Troubleshoot software and hardware issues effectively.
Respond to customer inquiries and resolve issues promptly.
Document and track all support interactions in the system.
Collaborate with team members to improve support processes.
Maintain knowledge of company products and services.

Requisito

Job Title: Technical Support Representative
Educational Qualifications: Bachelor's degree required.
Experience Level: 1-3 years of experience in technical support preferred.
Skills and Competencies: Proficient in Customer Relationship Management, Sales Training, Excellent Communication, Teamwork, Sales Management, Relationship Building, Pre-Sale and After-Sales Technical Support, and Pre-Sale Demand Analysis.
Working Conditions: Office environment, potential for remote work; typical business hours.
Qualities and Traits: Strong problem-solving skills, adaptability, empathy, and a proactive attitude.

Gestión de relaciones con el clienteEntrenamiento de ventasExcelentes habilidades de comunicaciónTrabajo en equipoGestión de ventasConstrucción de relacionesSoporte Técnico Pre-VentaAnálisis de demanda preventaSoporte Técnico Post-Ventas