Call Center Agent - Educational Assistance Provider (Php 19,500)
Alorica
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Care On-Site, Health Insurance, HMO
Perks Benefits
Sleeping Quarters
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Resolve customer complaints efficiently and courteously.
- Maintain a positive and professional attitude at all times.
- Document interactions and update customer records as necessary.
- Meet performance metrics and goals set by management.
Requirements
- Job Title: Call Center Agent
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience required; training provided.
- Skills and Competencies: Proficiency in English, strong customer service, problem-solving abilities, organizational skills, and teamwork.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain accurate records, and ensure customer satisfaction.
- Working Conditions: Fast-paced office environment, may require shift work.
- Qualities and Traits: Positive attitude, strong interpersonal skills, adaptability, and reliability.
Labora Cedryck Alyn Ross
HR OfficerAlorica
Active within three days
Working Location
Ground Floor, MJ Plaza. 2310 Chino Roces Ave, Makati, 1231 Metro Manila, Philippines
Posted on 27 February 2025
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Refugia Aisa
Alorica
Series C
>1000 Employees
BPO & Call Center
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