Customer Service Manager

DataBlitz

HK$2.8-3.5K[月薪]
现场办公 - 馬尼拉1-3 年經驗本科全職
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職位描述

福利待遇

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 休假和請假

    產假和陪產假, 病假, 單親假

  • 工作生活兩不誤

    彈性時間

簡介

We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.


Responsibilities:

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategize and monitor the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with developing and implementing service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to the customer service department activities.
  • Performing additional duties where needed.

職位要求

  • Graduate of any 4-year course.
  • 1-2 years of work experience in the same position.
  • Proficient knowledge of customer service, standard office practices, and procedures.
  • Proficient computer skills.
  • Proficient in standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Available to work shifts.
團隊合作者問題解決客戶服務購物人際溝通能力組織能力技術技能人際溝通能力英語語言賬戶管理
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Balingit Rizalyn

Manila, PhilippinesDataBlitz

今天回覆 1 次

工作地址

1st Floor, 2277, Orion Cepheid Inc (Datablitz). 2275, 2277 Leon Guinto St, Malate, Manila, 1004 Metro Manila, Philippines

發布於 05 July 2025

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