Customer Service Manager

DataBlitz

HK$2.8-3.5K[Mensual]
No - Manila1-3 Anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Tempo de desligamento e Saída

    Maternidade e licença de paternidade, Licença médica, Licença Pai Solo

  • Balanço de Vida

    Horas Flexíveis

Descrição:

We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.


Responsibilities:

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategize and monitor the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with developing and implementing service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to the customer service department activities.
  • Performing additional duties where needed.

Requisito

  • Graduate of any 4-year course.
  • 1-2 years of work experience in the same position.
  • Proficient knowledge of customer service, standard office practices, and procedures.
  • Proficient computer skills.
  • Proficient in standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Available to work shifts.
Jogador de equipeResolução de ProblemasAtendimento ao clienteShopifyHabilidades das pessoasHabilidades OrganizacionaisHabilidades TécnicasHabilidades InterpessoaisIdioma InglêsGerenciamento da conta
Preview

Balingit Rizalyn

Manila, PhilippinesDataBlitz

Ativo hoje

Local de trabalho

1st Floor, 2277, Orion Cepheid Inc (Datablitz). 2275, 2277 Leon Guinto St, Malate, Manila, 1004 Metro Manila, Philippines

Postado em 05 July 2025

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