IT Service Desk /Open for IT fresh graduate/CALAMBA CITY
Strategic Networks, Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements
- Preferably with work related experience
- With good communication skills
- Willing to travel going to work
- Graduate of Bachelor's Degree
- Can start ASAP
Ali Huertas
HR OfficerStrategic Networks, Inc.
Reply 1 Time Today
Working Location
102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines
Posted on 02 January 2025
Explore similar jobs
View more similar jobsIT Staff
DJV IT SolutionsHK$1.4-2.1K[Monthly]
On-site - Cavite1-3 Yrs ExpBachelorFull-time
Tuliao KatkatHR Manager
IT Specialist
NUVEN GLOBAL ENTERPRISE CORPORATIONHK$3.5-4.2K[Monthly]
On-site - Cavite5-10 Yrs ExpBachelorFull-time
Subiaga AileenHR Manager
IT Technical Support
FG Home BuildersHK$2.1-2.8K[Monthly]
On-site - Batangas<1 Yr ExpBachelorFull-time
Gallardo FrederickOwner
Site Technician
Globaltech Field Service Solutions Inc.HK$2.1-2.8K[Monthly]
On-site - Cavite<1 Yr ExpHigh/Senior High SchoolFull-time
Cablao HazelHR Supervisor
IT Specialist
Electrovers CorporationHK$2.8-3.5K[Monthly]
On-site - Rizal1-3 Yrs ExpBachelorFull-time
Corporation ElectroversHR Manager
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
