At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact:

• Respond and provide immediate assistance to user via chat and email, assisting with the resolution on basic customer issues


• Collaborate with Senior Technical Support to resolve customer technical issues


• Manage and work support tickets via Salesforce


• Identifying and categorizing issues, directing case to the appropriate support if necessary


• Other related duties as appropriate and required


• Reports to the local manager overseeing Cloud-based Tools

Your Experience:

• Knowledge in Technical Support, Development or Operations role


• Exceptional written and verbal communications skills to effectively communicate with technical audiences at all skill levels


• Detail oriented, with the ability to multi-task, troubleshoot, and demonstrate problem solving skills in high-pressure situations


• Familiarity with SaaS products and some functionalities


• An IT course or a degree in an IT-related field is preferred

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Please refer to job description.