Job Description:

• Core skills/competencies include leading/managing Multi sites control & leadership, Performance Management, Process Management, Data Analysis, Problem solving, Effective Communication, Business Acumen, and Technical Aptitude
• Maintain ownership over multi site environment, as a member of the WFM leadership team; spanning process definition and improvement, Optimization & other operational initiatives
• Developing and presenting financial outcomes of strategic initiatives
• Financial Management involving coordinating with top management for designing & implementing systems & procedures to facilitate internal financial control towards the accomplishment of organizational goals
• Formulating Operating & Capital Budgets and conducting variance to achieve Business result with Leadership
• Driving and initiating action against unfavorable variance to achieve Business result with Leadership
• Implement plans for key initiatives to achieve defined goals and objectives
• Responsible for key performance indicators reporting on organizational performance and operating efficiency
• Developing, mentoring, and empowering team members to ensure maximum performance
• Engaging in support of difficult accounts or management escalations
• Working cross-functionally to drive visibility and collaborative improvements for each area of opportunity

Qualifications and Skills

• Experienced WFM professional with at least 2years experience as a Senior Manager, supporting Multiple Sites and large teams/accounts
• Felicity with Forecasting Tools
• Control Charts – specially MR
• Skilled in use of Advanced Excel Tools
• Skilled in use Verint, IEX, CMS, Avaya Aura
• Must understand the complexities of scheduling in Multi-skill and multi-site environment

Please refer to job description.