The Project Management Officer (IT Department) is responsible for leading and managing software development projects from inception to delivery while maintaining strong and lasting client partnerships. This role involves a blend of project leadership, client relationship management, business development, and cross-functional coordination. The ideal candidate ensures timely, within-budget project execution while upholding the company’s standards for quality, innovation, and client satisfaction.

II. KEY RESPONSIBILITIES

A. Project Leadership & Execution

• Plan, schedule, budget, and deliver software projects in coordination with internal teams and stakeholders.
• Define project scopes, allocate resources, set timelines, and establish communication and quality assurance protocols.
• Supervise all phases of project implementation, from planning to deployment, ensuring adherence to timelines and budgets.
• Utilize JIRA and other tools to track project progress, milestones, and team collaboration.
• Oversee testing, evaluation, and troubleshooting throughout the development cycle.
• Lead project teams and coordinate closely with developers and other departments to ensure successful project outcomes.

B. Client & Strategic Partnership Management

• Serve as the main point of contact for clients, maintaining strong and professional relationships.
• Understand client goals and ensure services delivered are aligned with their expectations.
• Provide updates, reports, and recommendations to clients throughout the project lifecycle.
• Actively work to secure repeat business and build long-term client partnerships.

C. Business & Sales Development

• Collaborate with the Business Unit (BU) Team in developing and executing sales, marketing, and operational strategies.
• Prepare and deliver proposals, presentations, and reports for internal and client meetings.
• Support contract finalization (e.g., CES signing), documentation, and collection follow-ups.
• Stay updated on industry trends, technology developments, and competitor activities to propose innovative solutions.

D. Internal Coordination & Documentation

• Ensure all internal team requirements are clearly communicated and documented.
• Facilitate clear documentation of project discussions, updates, and decisions.
• Coordinate with other departments to ensure compliance with processes, systems, and timelines.
• Support and contribute to process improvement initiatives across the team and company.

E. Additional Responsibilities

• Perform other duties and tasks that may be assigned by the immediate superior as needed, especially during structural changes or project transitions.

A. Education

• Bachelor’s degree in Sales, Marketing, Communications, Computer Science, Business Management, or related fields.

B. Experience

• At least 1 year of experience as a Sales or Account Specialist or in a project management-related role, preferably in the IT or software industry.

C. Skills and Competencies

• Project Management Knowledge – Solid grasp of SDLC (Systems Development Life Cycle) and project planning tools (e.g., JIRA).
• Communication – Excellent verbal and written communication skills for client presentations and internal documentation.
• Client Relations – Strong ability to build and maintain professional relationships with clients and stakeholders.
• Analytical Thinking – Capable of troubleshooting, analyzing project requirements, and resolving issues proactively.
• Team Collaboration – Works well with cross-functional teams, demonstrating leadership and a cooperative attitude.
• Initiative and Attitude – Self-driven, resourceful, and eager to contribute to continuous improvement efforts.
• Work Quality and Efficiency – Delivers high-quality results while meeting deadlines and managing multiple tasks.
• Professionalism and Grooming – Maintains a clean, presentable appearance and adheres to professional conduct.
• Cost & Safety Awareness – Responsible and mindful in the use of company resources and adherence to safety protocols.
• Punctuality & Dependability – Reliable in attendance and time management.