It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services - Home-Based Appointment Setter will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary, so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having strong attention to detail, the ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

• Highly proficient communicator in both spoken and written English
• Problem analysis and problem-solving
• Customer-focused individual
• Highly organized
• Strong attention to detail

Role Details

• Industry: Promotions
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Written and spoken English skills: Very Proficient
• Salary Range: PHP 37,500

Job Responsibilities

• Makes and receives an average of 80-100 calls daily
• Makes outbound calls to tap leads and increase sales.
• Provides exceptional customer service.
• Schedule sessions with the customers to avail of services
• Greets, congratulates, scripts, books customers, and only when available to, answers incomings calls
• Set appointments and expectations with the customers regarding the services and studio experience.
• Maintains SMS and email message responses of customers
• Performs tasks analogous to the foregoing
• Make outbound calls to auto repair shops to introduce Autoflow
• Spark interest and schedule demos with our sales team
• Communicate the benefits of Autoflow in a clear, compelling way
• Track interactions and follow up with potential customers

Additional Job Requirements

• Education: College degree in Communications, Marketing, Business Administration or any related field.
• Experience: 1-3 years of Customer Service Experience, Client Service Representative, or any related roles.
• Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook.
• Customer orientation and ability to adapt/respond to diverse types of characters
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
• Strong verbal communication skills
• Confidence in making cold calls and handling objections
• Ability to build rapport quickly
• Prior experience in sales or appointment setting is a plus
• Self-motivated and goal-oriented

About DCX

DCX is a leading BPO that supports growth minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please refer to job description.