Non-Voice Team Leader

Thoth AI

HK$2.7-4.8K[月薪]
现场办公 - 帕西格1-3年经验高中全职
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职位描述

职位描述

  • Supervise and guide a team of non-voice customer service representatives.
  • Monitor and evaluate team performance to ensure quality service.
  • Handle escalated customer inquiries and resolve issues promptly.
  • Train and develop team members for improved performance.
  • Create and manage schedules to ensure coverage and meet service levels.
  • Analyze performance metrics to identify areas of improvement.
  • Develop and implement strategies to enhance customer satisfaction.
  • Coordinate with other departments to resolve complex issues.


职位要求

  • SHS Grad/ Bachelor's degree or equivalent experience in a related field.
  • Proven experience in a supervisory/SME role within BPO customer service.
  • Strong understanding of non-voice communication channels.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficient in using customer service software and tools.
客户服务解决问题非常有职业道德有团队精神的人账户管理呼叫中心组织技能
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Talent Acquisition Everglow AI

HR总监Thoth AI

工作地址

2F Citadines Millenium, Sapphire Road, Citadines Millennium Ortigas Manila. 11 Ortigas Ave, Ortigas Center, Pasig, Metro Manila, Philippines

发布于 26 December 2024

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