Unison Computer Systems, Inc Service Desk

Unison Computer Systems, Inc

HK$3.4-4.1K[月薪]

现场办公 - 达义1-3年经验本科合同

Installation of approved application on the end user’s laptop.
Remote support for employees who are outside the office.
Basic network troubleshooting and coordination to L2 Support.
Basic application troubleshooting and coordination to L2 Support.
LFA Deployment (Installation) (MAC and Windows) / Blancco Implementation / Laptop.
Skilled in fault management, performance tuning, and network security.
Manages a GSuite account's creation, end user support, audits, log reading, investigations, and deactivation.
Assists in Level 1 troubleshooting or resolving issues encountered by users, like password reset for enterprise systems/applications
Assigning of user on different OU’s in Active Directory upon IS approval.

Graduate of any 4 -year IT related course.
Proficient with service desk tools (e.g., ServiceNow, Jira).
Ability to troubleshoot and optimize network performance.
Leadership & Team Management
Project Management
Crisis Management
Service Desk Management
IT Support Operations
Intermediate Knowledge on Switching & Routing
Intermediate knowledge in Network Management
Knowledgeable in hardware, operating systems, and software.
Capable of managing network configurations and capacity planning.
Provides IT related assistance (Laptop Issuance, Laptop Configuration, Zoom Room setup) in every New Hire Orientation.
Willing to work in Taguig City