• Obtain and scrutinize data from multiple sources
• Ensure data integrity and reliability for further processing
• Interpret complex data sets to identify trends, patterns, and insights that can guide decision-making
• Design, develop, and maintain reports, dashboards, and data visualizations to communicate findings in an understandable manner
• Troubleshoot and resolve issues that arise in data gathering or analysis
• Work closely with internal stakeholders to understand their reporting needs
• Use data to explain the root cause behind issues
• Tailor analysis and reports to meet these requirements.
• Suggest and implement enhancements to data gathering, analysis and reporting processes
  
  

• Minimum 3 years of working experience in a Business Analyst, Data Analyst or Business Intelligence role
• Undergraduate degree in Mathematics, Engineering, Finance, Management, or other relevant technical fields
• Strong English language skills, verbal and written
• Familiarity with the BPO industry, its metrics and business processes
• High proficiency in Looker, Power BI, Tableau or any other data visualization tool
• Proficiency in SQL, BigQuery Preferred
• A strong candidate will have experience processing raw data and presenting insights through words, business cases, and graphs/charts
• Clear, concise, and effective written and verbal communication skills
• Exceptional attention to detail to ensure the accuracy of data and reports

Please refer to job description.