• Engage with customers via inbound and outbound calls to provide assistance and information.
• Resolve customer inquiries and complaints effectively to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to meet performance targets and enhance service delivery.
• Provide feedback and suggestions for process improvements within the call center.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent work experience.
• Experience Level: 0–2 years in a customer service or call center environment.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities and attention to detail.
• Qualities and Traits: Adaptability and a positive attitude towards customer service.
• Responsibilities and Duties: Ability to multitask and manage time efficiently.