Customer Experience Team Lead

Gladex Travel and Tours Corp.

HK$2.8-3.5K[月薪]
现场办公 - 馬尼拉<1 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    年度考核, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 其他

    企業社交活動

  • 額外福利

    年度公司旅行

  • 職業發展

    工作培訓, 職業發展

  • 休假和請假

    病假, 休假

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簡介

  • Provide exceptional post-purchase support to customers.
  • Resolve product inquiries and complaints promptly.
  • Maintain accurate records of customer interactions.
  • Assist customers with returns and exchanges.
  • Collaborate with other departments to enhance customer satisfaction.
  • Meet individual and team performance targets.
  • Stay updated on product knowledge and company policies.

職位要求

  • Educational Qualifications: Bachelor's degree in a relevant field.
  • Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
  • Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
  • Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
  • Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
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Regino Rollen

HR and Admin ManagerGladex Travel and Tours Corp.

今天回覆 2 次

工作地址

Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines

發布於 14 March 2025

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Gladex Travel and Tours Corp.

未融資

101-500 人

酒店與旅遊業

查看熱招工作

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