Sutherland Philippines
About the Job
As a Customer Service Associate for our Wireless & Broadband Services account in Carmona, you’ll be the friendly face that guides new members through a smooth, stress-free onboarding. From setting up accounts to answering questions, you’ll ensure they’re hooked up with top-tier service from day one.
What You’ll Bring to the Table:
• Provide excellent customer service via phone
• Assist with product features, queries, and sales information
• Offer support for renewals, refunds, and objections to retain customers
• Transfer calls to the appropriate department when needed
• Deliver clear product and service information to customers
You’re the Perfect Fit If You:
• Have 6+ months of sales or 1+ year of customer service experience
• Possess excellent verbal and written communication
• Are proficient in MS Office and basic computer functions
• Understand operating systems, browsers, and technical issues
• Have a strong customer service focus and problem-solving skills
• Can adapt to client tools and internal systems
• Are familiar with end-user services on the phone system
Nuguid Irene
LeadSutherland Philippines
回應率高
Lot 562 B2 Governor's Drive, Sutherland Global Services Carmona. Lot 562 B3 Governor's Dr, Carmona, 4116 Cavite, Philippines
發布於 03 May 2025
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