Client Onboarding and Transition Management:

• Lead clients through the onboarding process, ensuring a seamless integration of our managed services and software solutions.

• Facilitate a smooth transition from the acquisition phase to the delivery phase, ensuring client expectations are met and exceeded.

●      Client Relationship Management:

• Cultivate strong relationships with clients, acting as their main point of contact and ensuring their ongoing satisfaction.

• Conduct regular check-ins to assess client needs, address concerns, and identify areas for improvement.

●      Software Adoption:

• Collaborate with clients to understand their business objectives and align our software solutions to meet those goals.

• Drive software adoption and usage, showcasing the value of our solutions in addressing client challenges.

●      Upsell Opportunities:

• Identify opportunities for upselling based on a deep understanding of client requirements and industry trends.

• Work closely with the sales team to present upsell proposals and expand the scope of our managed services and software offerings.

●      Client Advocacy:

• Foster client advocates who can provide testimonials, case studies, and references.

• Encourage and facilitate client participation in industry events, webinars, and user groups.

●      Client Satisfaction:

• Monitor and measure client satisfaction through surveys, feedback, and ongoing interactions.

• Develop and implement strategies to enhance client satisfaction and address any concerns promptly.

●      Client Health Monitoring:

• Proactively monitor client health metrics and take corrective actions to prevent potential issues and ensure long-term partnerships.

• Utilize client feedback to contribute to continuous improvement of our software solutions.

●      Renewal Management:

• Ensure timely contract renewals and navigate potential challenges.

• Implement retention strategies to minimize churn and maximize client retention.

Performs other duties as necessary.

Please refer to job description.