Position Overview

The responsibilities of the Content Developer include creating original content for different Healthcare Verticals, Client Decks, Learning Management Systems, and Infographic Presentation that includes copywriting, graphics, and technical work. The Content Developer must also adhere to SEO best practices.

To be successful as a Content Developer, you should have great communication, research, and teamwork skills. Ultimately, a top-notch Content Developer has a good working knowledge of content management software as well as a basic knowledge of HTML and an eye for detail.

Essential Functions

I. Responsibilities

• Conducts new hire interview and provide feedback to HR Team
• Formulates effective exercises or assessments for essential learning improvements
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for curriculum/training improvement
• Continuously plans and organizes the training course and design as suited to the needs of the process
• Ensure compliance to client and organizational policies and procedures
• Convey leadership to individuals and teams within scope
• Implement and demonstrate efficient training methods
• Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs
• Coming up with content goals and strategies and pitching ideas to the Marketing and Communications Directors.
• Collaborating with other departments and team members and brainstorming subjects for creative content.
• Creating unique, simple-to-understand, and user-friendly content using good SEO techniques.
• Writing new web content and editing existing content.
• Editing and proofreading new content before publication.
• Managing the distribution of content through our various channels, including social media.
• Coordinate on cross-functional teams to determine content and training needs
• Draft and review product design and requirements documents
• Draft and manage corporate style guide and terminology conventions
• Execute internal processes to create documentation and content
• Research and collect information for departmental and company communications
• Execute internal communication processes
• Create new courses, classes and tools to update current offerings
• Coordinate with SMEs to create enablement deliverables

II. Modules/Initiatives

• Develop and implement an effective system for process updates as and when required by the process/clients
• Update Training curriculum on an ongoing basis
• Design, update and/or prepare training/instructional materials, teaching aids and devices in accordance to client curriculum
• Assist in assessing and addressing developmental/training needs of employees across the process through Training Needs Analysis
• Collaborate with the quality and operations for process improvements
• Experience in Copywriting, Graphic Design, Programming, or a related field may be advantageous.
• Strong working knowledge of content management software, including PowerPoint, Excel and Articulate.
• Good working knowledge of HTML and SEO.
• Excellent written and verbal communication skills.
• Strong attention to detail, multitasking, and analytical skills.
• Ability to work independently and as part of a team.

III. Other Functions:

• Create client decks/WBR and attend in weekly/monthly business review
• Partake during client visits
• Support processes in migration phase
• Steps up for the process in the absence of the Assistant Manager/Manage

Performance parameters

• Excellent classroom management and training effectiveness
• Quality and precision of reports, deliverables and production
• Adherence to attendance and schedule
• Develop and implement effective system in cascading process updates
• Initiate proposal for process improvement
• Assess, evaluate and analyze training needs through follow-up sessions
• Strict compliance to client and organizational rules and directives
• Clients/customer relations at a professional level to guarantee client satisfaction
  
   

Skill Requirements

Technical Skills

• Advance knowledge of MS Office applications (PowerPoint, Excel, Word) based on graded virtual simulation
• Essential knowledge in internet usage and efficient email handling based on graded virtual simulation
• Basic familiarity in use of projector, sound system and online-based training
• Requisite background in contact center administration
• Systematic scheduling and good estimation of training timeline
• Competent Training and Data Management
• Determines system utilization requirements and testing systems

Process Specific Skills

• Expertise in Utilization Management
• Demonstration of profound familiarity and technical skill relevant to the process
• Understanding and demonstrating the knowledge of end-to-end processes and appreciation of critical parameters
• Continuous update and development of training module and good estimation of training timeline
• High-quality knowledge on developing instructional modules and teaching aids in a simplified manner
• Able to identify with and comprehend data and new information
• Planning and Organizing skills - ability to prioritize the tasks and deliver assigned task per deadlines
• Execution of providing customer service

Soft Skills

• Verbal and written communication skills of at least B2 in HLEAP
• Above average presentation skills
• Self-disciplined and results oriented
• Coaching and mentoring skills
• Flexibility and urgency to handle pressure
• Ability to discharge the responsibilities in a conflicting environment
• Problem identification and analytical ability
• Ability to multi task
• Interpersonal Skills
• Customer Service Focus
• Team Work and Adaptability
• Ability to work with cross-cultural staff
• Listening and time management skills
• Management principles, human resources procedures, customer service and computer skills

Education Requirements

• Bachelor's or master's degree in BS Nursing
• Must have an active PHRN or USRN license

Please refer to job description.