Let’s be #BrilliantTogether

Overview

The IT Sr. Analyst (Cloud Tech Support) role is a key contributor to ISS’ global IT organization. This role delivers high quality support and joins our IT team in managing the health and data protection of our IT systems and assets. It provides data driven insights to all ISS offices across US, EMEA and APAC. Our principles are based on collaboration, best practices, standards, efficiency, and commitment to effective service delivery and responsiveness to the needs of the business. This role incorporates the traits of a highly engaged communicator, technical expert, team leader, and a problem solver. A successful Resilience team member is people-orientated and enjoys the challenge of working in a wider team to collaborate and improve our application offerings to the wider organization. This position must be able to quickly and independently analyze each situation presented to them to determine the best approach for meeting the business needs while complying with established guidelines and policies. They should be able to think on their feet and be confident handling those issues without having to escalate them to management for handling.

Responsibilities

• Support, maintain, and integrate the Lansweeper platform across the IT estate and integrate to various platforms such as ServiceNow
• Assist in the design, testing and implementation of O365 MAM through Intune
• Assist in the testing, deployment and post-launch support of new functionality of workflow platforms such as Lansweeper, ServiceNow, and Okta.
• Drive and implement Data Loss Prevention practices across corporate application platforms including but not limited to 0365, Salesforce, Netsuite
• Support and maintain the Airwatch platform
• Provide reporting on Mac estate
• Proactively develop and implement audit procedures across O365, active directory, 3rd party applications, etc using powershell and other technologies
• Participate and document DR exercises including, but not limited to, coordinating participants, testers, assist with pre-test activities
• Proactively engage and support our user groups, including Information Technology, Project Management Office, Information Security, and Service Management teams to enhance Lansweeper, 0365, and Okta platforms based on business needs, as well as to maintain day to day platform operations.
• Provide reporting that will improve the security posture of ISS.
• Work with vendor support to resolve technical problems with Corporate Application managed software.
• Ensure configuration, problem, change and release management principles are adhered to.
• Assist in the design, testing and implementation of new processes and system enhancements including a working knowledge of Wisdom
• Communicate with other ISS teams regarding status, technical issues and creative solutions.
• Ability to focus on delivery dates and project completion.
• Keeps abreast of current and emerging technology in both hardware and software as related to DLP initiative and Lansweeper application.
• Identify opportunities for improvement and automation of business processes.
• Other duties as assigned.
  
  

Qualifications

• 5+ years professional experience in an IT organization
• 2+ years’ experience with Asset management (Lansweeper preferred) Administration & IT Service Desk/Help Desk Management
• Working knowledge of system architecture, user management, application security and compliance.
• Powershell (O365 and active directory) experience
• Project management and/or business analysis experience is an advantage.
• Excellent written and verbal communication skills.
• Experience with basic excel data analysis (Formulas, Pivot tables, VLOOKUP’s etc).
• Ability to learn new concepts, integrate new development languages and business processes rapidly with the enthusiasm to drive new initiatives & projects forward, and to understand data structure and translate business requirements.
• Able to coordinate & prioritize effectively & efficiently.
• Strong critical thinking, analytic and problem-solving abilities.
• Show initiative when attempting to resolve incidents and requests to provide the best service possible; learn new concepts and business processes rapidly, and with enthusiasm to deliver high quality service.
• Bachelor’s degree or equivalent work experience.
• Knowledge of various hardware platforms including Dell, Lenovo, HP and Apple.
• Strong critical thinking, analytic and problem solving abilities.
• Experience with auditing and data integrity across various different platforms.
• Experience with Okta, AD, Airwatch, Lansweeper, DLP and LDAP is a plus.
• Able to remain calm and focused in a highly pressurized and time orientated environment.
  
  

#IT

#MIDSENIOR

What You Can Expect From Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.