Real-Time Analyst
Alldigi Tech Manila Inc.
職位描述
福利待遇
津貼
餐補
員工表彰與獎勵
年度考核, 員工表彰計畫
法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
意外死亡和傷殘保險, 健康維護組織
其他
企業社交活動
額外福利
睡眠區
休假和請假
喪假, 產假和陪產假, 病假, 單親假, 女性特殊假, 休假
簡介
- Manage the call volume, real time monitoring of intraday, and program break schedules.
- Assist operations to maintain service level and create valuable report to do forecasting
- Generate ideas for process and service improvement planning.
- Use trends and reports to forecast requirements on a timely manner
- Responsible to call out members not adhering to time schedule
- Send out alert to operations regarding adherence performance and productivity on a daily, weekly and monthly basis
- Monitor, report and consolidate for documentation of any system downtime
- Effectively communicate to internal and external stakeholders any new and pending requirements to elevate service delivery
- Initiate to offer overtime to meet billable hours requirements and effectively encourage to take advantage of it
職位要求
- Minimum 1 year of RTA/Workforce Analyst experience
- Minimum 2 years completion in college of any course
- Good Communication and Analytical skills
- Has good understanding of People Management
- Ability to create reports in Excel and forecast results
- Ability to multi-task, focus and complete reports for extended periods of time
- Attention to detail and high level of accuracy
- MS Excel, Word and PowerPoint proficient
Myla Penaflor
HR AssociateAlldigi Tech Manila Inc.
今天活躍
工作地址
3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines
發布於 17 July 2025
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