Real Time Analyst

E-Solutions IT Services

HK$4.9-5.6K[月薪]
现场办公 - 蒙廷盧帕1-3 年經驗學歷不限全職
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職位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

簡介

  • Monitor and evaluate customer interactions (calls, chats, and emails) to assess the quality of service provided by agents.
  • Identify patterns, trends, and areas of improvement in customer interactions, especially related to debit/credit card issues and fraud detection.
  • Collaborate with operations and training teams to provide actionable feedback and drive performance improvements.
  • Maintain and update quality monitoring systems and calibration sessions to ensure scoring consistency.
  • Prepare regular quality reports, highlighting insights and recommendations based on data analysis.
  • Ensure compliance with industry regulations, internal policies, and client-specific quality standards.

職位要求

  • Minimum 1 year of work experience as a Quality Analyst in a BPO setting.
  • Hands-on experience supporting credit/debit card services and fraud detection processes.
  • Strong analytical skills with the ability to detect trends and draw insights from data and customer interactions.
  • Excellent communication and interpersonal skills.
  • Proficiency in using quality monitoring tools and CRM systems.
  • Knowledge of BPO KPIs, compliance standards, and performance metrics.
Quality Analyst英語語言客戶服務團隊合作者強烈的職業道德技術技能呼叫中心金融知識
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Fernando Patrick

Senior RecruiterE-Solutions IT Services

今天回覆 1 次

工作地址

Alabang. Alabang, Muntinlupa, Metro Manila, Philippines

發布於 26 May 2025

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