24-Hour HR Process Outsourcing Inc. IT Technical Support

24-Hour HR Process Outsourcing Inc.

₱30-45K[Monthly]

Remote3-5 Yrs ExpDiplomaFull-time

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Lead resolution of incidents from low to critical levels, conduct root cause analysis, implement long-term fix.
Analyzes problem patterns to recommend preventative measures.
Collaborates with internal teams to resolve cross-functional issues.
Exhibits strong troubleshooting skills and proficiency in case management tools.
Monitors tier queue and manage case assignments, ensuring adherence to SLA and SLO.
Replicates customer incidents in labs and research knowledge articles for case escalation.
Coordinates with Tier 2 teams for effective escalation handling.

Good knowledge of IT products/services delivery, with hands-on experience supporting Windows Server OS, Linux, and IIS. Capable of participating in support operational projects and initiatives, contributing to the improvement of support processes while quickly learning new tools and systems.
Familiarity with PowerShell and Java scripting.
Familiarity with database queries i.e., SQL
Understanding network basics.
Experiencing in case management and reporting using Zendesk.
Identifies and documents software or hardware bugs, collaborating with engineering teams.
Knowledge of security best practices in infrastructure, application, IAM, or data platform solutions is a plus.
Knowledge of software support processes and product troubleshooting methodologies.

LinuxWindows Server OSIIS