Sutherland Philippines Day SHift Account!!! | Customer Service - Consumer Electronics & Smart Devices

Sutherland Philippines

Urgente

HK$2.1-3.5K[Mensual]

En el sitio - Mandaluyong<1 Yr ExpAlta/Senior High SchoolTiempo completo

Reconocimiento y Recompensas de Empleados
Bono de rendimiento, Evaluación Anual, Programa de Reconocimiento de Empleados, Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13
Seguro de salud y bienestar
Cuidado de salud en el sitio, Seguro de vida, HMO
Beneficios Beneficios
Membresía de Gimnasio, Milla de dormir
Desarrollo profesional
Programa de Asistencia a Empleados, Desarrollo profesional
Tiempo de apagado y abandono
Abandonar maternidad y paternidad, Salir por enfermedad, Salida por vacío

Responding to inbound customer calls in a polite, friendly and professional manner
Providing accurate information and solutions to customers' inquiries and concerns
Identifying and escalating complex issues that require further assistance
Maintaining a positive attitude and delivering a high level of customer service at all times
Adhering to all company policies, procedures and quality standards
Accurately documenting all customer interactions and resolutions

Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
Strong problem-solving and critical thinking skills to effectively handle customer queries
Proficiency in English, both verbal and written
Familiarity with customer service call centre operations or experience in a similar role
Ability to work in a fast-paced environment and remain calm under pressure
Willing to work in a day shift schedule

Idioma InglésServicio al clienteResolución de problemasHabilidades Interpersonales