• Answer inbound calls and provide timely, accurate, and courteous assistance.
• Address a variety of technical inquiries related to internet connectivity and device settings.
  
  

• Guide customers through step-by-step troubleshooting processes for diagnosing wired and wireless connectivity issues.
• Assist customers in navigating the Android TV box settings menu to adjust network settings and change time zones.
• Provide support on how to use the Live TV and catchup TV apps effectively
  
  

• Utilize provided tutorials, how-to guides, and screenshots to assist customers with setting adjustments and app navigation.
• Ensure all customer interactions are documented in our support system accurately.
  
  

• Empower customers by explaining the settings and functionalities of their devices
• Offer clear instructions to help customers understand and solve common issues independently in the future.
  
  

• Maintain a high level of customer satisfaction by ensuring issues are resolved in a timely and effective manner.
• Follow up with customers as needed to ensure successful problem resolution.
  
  

• Previous experience in a technical support role, preferably in a call center or customer service environment
• Familiarity with troubleshooting internet connectivity issues and working with network settings.
• Experience with Android TV boxes and similar streaming devices is a plus.
  
  

• Excellent verbal communication and active listening skills.
• Ability to explain technical concepts in a clear, simple manner.
• String problem-solving skills and detail detail-oriented mindset
• Comfortable working with technology and navigating digital tutorials and guides.
• Proficient in using support ticketing systems and standard office software.
  
  

• High School Diploma or equivalent required IT Support certificate preferred
  
  

Please refer to job description.