Customer Service Representative
Metacom Careers
Descripción del trabajo
Descripción
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and issues promptly.
- Maintain a high level of product knowledge.
- Document customer interactions accurately.
- Collaborate with team members to enhance service quality.
- Participate in training and development sessions.
- Ensure customer satisfaction and retention.
Requisito
- Educational Qualifications: Bachelor’s degree in Business Administration, Communications, or related field.
- Experience Level: 1-3 years of experience in customer service or related roles.
- Skills and Competencies: Strong communication, problem-solving, and interpersonal skills; proficiency in CRM software.
- Responsibilities and Duties: Address customer inquiries, resolve issues, maintain records, and ensure customer satisfaction.
- Working Conditions: Fast-paced office environment; may require evening and weekend availability.
- Qualities and Traits: Empathetic, patient, adaptable, and detail-oriented individual.
Brian Lamban CSSWB
HR ManagerMetacom Careers
Tasa de respuesta alta
Ubicación laboral
Ortigas Avenue, Mandaluyong, PH
Publicado el 04 June 2025
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